Accessibility

Ensuring our performances are accessible to those who have mobility requirements is limited is of great importance to us.

To make your visit more enjoyable, Theatre on Kew provides:

Ticketing

Free admission for one carer of a paying guest with a disability.

Please select an additional carers ticket when making your ticket selection. Proof of disability will be required upon entry.

Visitors with a disability qualify for a concession ticket.

Accessible Parking

The nearest Blue Badge parking is available on Lichfield Road. Spaces on Lichfield Road are limited, additional Blue Badge parking locations can be found on neighbouring streets; Leyborne Park, Burlington Avenue and at Kew Gardens Station.

Off-street parking can also be found at the National Archive Carpark. Please keep in mind that the commute from the carpark to the Victoria Gate entrance is approximately 15 minutes.

To see the local authority’s information on Blue Badge parking, please click here.

Kew is unable to reserve specific spaces for guests, so we advise leaving plenty of time to secure a parking space closest to Victoria Gate.

Getting Around

The Gardens are largely flat, with tarmac paths in most places.

If you require assistance, please ask a member of staff who will be happy to help.

The Gardens are under a flightpath and there are often vehicles and machinery at work throughout the Gardens. This could affect those who experience sensory sensitivity.

Mobility scooters are available to borrow at the Victoria Gate entrance. Advance booking is essential.

The Temperate House and Alpine House are accessible by wheelchair and mobility scooter. Unfortunately our other glasshouses are not.

The Kew Explorer land train is not running, and our galleries are closed at this time.

Accessible Toilets

The nearest accessible toilets to both performances (A Midsummer Night's Dream & The Wind in the Willows) are at the Victoria Gate entrance.

There are also unisex accessible toilets within easy reach of all the main attractions, cafés and gates. These are marked on our map of the Gardens.

If you require assistance, toilet facilities at Victoria Plaza and White Peaks are attended regularly.

There is a specialised adult changing facility equipped with hoist and changing bench near Brentford Gate. You will need to bring your own sling and ask for the key at the ticket desk at Brentford Gate.

Accessible Toilets (Wakehurst)

Accessible toilets are positioned in the Visitor Centre, by The Stables restaurant, beyond the Walled Garden and in the Millennium Seed Bank.

Mobility Scooters and Wheelchairs

Wheelchairs are available to borrow at the entry gate, though supply is limited. There’s no need to book, so please ask when you arrive.

Mobility scooters are available to borrow at the Victoria Gate entrance. Advance booking is essential.

You are welcome to bring your own scooter if it is a pavement-use mobility scooter limited to 4mph.

Please note that mobility scooters are not suitable for lawn area's of the gardens.

During The Performance

Carers are encouraged to bring their own fold out chair if they wish to sit next to their disabled charge.

Additional F.A.Qs

Is the venue accessible?
All Theatre On Kew performances take place on the grass. It should be noted that some areas of the grounds at the performance sites are uneven and special care should be taken whilst moving around the site.

Are guide dogs allowed?
Guide dogs or registered disability assistance dogs are allowed within the Gardens. Other animals are not allowed.

Can I bring my car into the gardens?
No, private cars may not drive into the Gardens.

This is for several reasons – with no vehicle access points in the public area this would not safe or practical. Other performance attendees- including a number of people with limited mobility – will be walking along a small number of routes.

Why isn’t disabled parking offered at Kew Gardens?
Kew Road (A307) is a public highway, with parking permitted on the west side (Kew Gardens side) of the road after 10:00am on single yellow lines. As the land is not owned by the Gardens we are unable to provide disabled parking spaces upon it.

If you have any queries regarding accessibility at Theatre on Kew, please get in touch via hello@theatreonkew.co.uk