ARRIVAL: Enter through VICTORIA GATE only.
ARRIVAL TIME: Performance Lawn and Box Office
open from 6.00pm
PERFORMANCE LOCATION: The performance will now take place on the Theatre Lawn, Behind the Palm House.
PERFORMANCE START: 7.30PM
RESTROOMS: Please use bathroom facilities at
Victoria Gate on the way to the Performance Lawn.
These are the closest restrooms available.
It is not essential to bring anything with you, but there are a few things that may make your visit more pleasant...
We encourage guests to pack a picnic to enjoy during the show.
Food and beverages will also be available for purchase during the evening.
Please note, knives and picnic tables are prohibited.
The show will go on, if it's safe to do so! We hope that if it has been raining, you will still join us for some fun.
It it's a little muddy, we suggest bringing portable chair or blanket to sit on - one with a waterproof lining is ideal. Guests are also encouraged to wear comfortable all weather clothing and shoes.
If a performance is to be cancelled, patrons will be notified via a text message and an email.
Earliest notification of a cancelled performance will be on the day of the scheduled performance.
Patrons affected by a cancelled performance are invited to exchange their tickets for an alternative performance date/time or receive a full refund via See Tickets.
If a performance goes ahead in such conditions but you are concerned about attending during some slight rain, we are more than happy to exchange your tickets in advance to an alternate date. We definitely don't want you to have an unpleasant experience!
Please FILL OUT THIS FORM to send us a request for a date change.
Do not worry if you do not hear back from us right away, the request will need to be handled by See Tickets and may take up to 48hrs. As long as we have it prior to the start of the performance, we will guarantee the exchange.
For information on the various ways you can arrive to Kew Gardens, CLICK HERE
We understand that things don't always go to plan. Experiencing cold and flu like symptoms or concerned about the weather?
Please FILL OUT THIS FORM to send us a request for a date change. Requests may take up to 48hrs to be processed.
Please stay home and get tested if you have a fever; have been to an exposure site or hotspot; or if you have mild symptoms (including sore throat or dry cough).
Also, please do not attend any Theatre On Kew production if you have been instructed to be in isolation.
If you are feeling unwell, please contact the Box Office prior to the show on 020 8050 2616 during office hours or email@example.com and we will happily change your ticket to another date.
While physical distancing is no longer required in the UK, we still encourage you to maintain at least 1.5m distance from other bookings attending the performance. Once you're seated, please refrain from moving your picnic blanket or any personal items out of the space you have been allocated. Please aim to arrive with your full party so we may seat you together with enough room around your picnic setup.
We recommend bringing some hand sanitiser to be able to sanitise your hands before and after eating, but we will also have sanitiser readily available around the venue.
Masks are not mandatory but we still encourage their use while seated for a prolonged period of time around strangers.